FAQs
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If you have a question that you don't see here, feel free to email me using the "Contact Us" menu, or call me toll-free at 1-866-799-0033.
Q.1 Why does my business need a logo design?
Your logo is the foundation of your graphic image. It is often the first thing that people see (on your website, business card, sign, advertising, etc.), and is subconsciously the first thing they use to judge your company. First impressions are key in business. What kind of first impression do you want? Cheap, tacky, fly-by-night...or professional, solid, experienced?
Q.2 Why should Brainstorm! design my logo?
Not all graphic designers are good at designing logos. It takes special skills to understand how to take a company's sales and marketing goals and turn those into a great logo. Brainstorm! has more than 20 years of award-winning experience specifically in logo and stationery design-we understand what it takes.
Q.3 Why does Brainstorm! specialize in logo design?
We love working with businesses to perfect their image, and the logo is the most important part of that image. If you have a great logo, any decent graphic designer should be able to take it and create websites, brochures, ads, etc. that still fit the image created by one of our logos.
Q.4 What makes a great logo design?
A good logo is simple, flexible, and conveys your company's message at a glance. A GREAT logo is one that does all that plus is one that you LOVE. If you love your logo, you, your employees, and your customers will be much more excited about your company. And that means better results.
Q.5 Aren't there cheaper logo design companies on the web?
Sure. You can get a logo for less than $100 at some websites. You can also buy a car for less than $100, but that doesn't mean it's a good deal. We believe your logo is one of the most important investments you can make in your company image, and we set our prices accordingly. Plus, many of the cheaper logo companies use a "sweatshop" method of designing, where 3 or 4 designers compete with each other to see which one's designs will be chosen by the client. The winner gets paid (often not very much) and the "losers" get nothing for their time. All Brainstorm! logos are designed by me, Bob Downs, a designer with more than 20 years of experience...experience that is well worth the cost.
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Q.6 What forms of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express credit cards.
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Q.7 Will I own the copyrights to my logo?
Once you accept and approve the final logo design (assuming all fees are paid), you will own the copyrights to that design. We do retain the rights to use your design in our promotional efforts.
Q.8 How long does the design process take?
We start to work as soon as we receive your order, and it usually takes about a week for you to see the first concepts. From there, it can take a few more days or a few more weeks, depending on how many rounds of revisions occur. During extremely busy times, or the holidays, it may take a bit longer.
Q.9 What kind of support do you offer?
We offer a lifetime of FREE support. We will always be glad to help you. Just call us and we will help you figure out the best file format to use, how to choose a decent printer, and anything else you can think of.
Q.10 Does Brainstorm! offer a guarantee?
Yes! Check our Policies page for more details.
Q.11 Why do I need to pay up front?
This has become standard practice on the web. Why? Well, to be honest there are many disreputable companies that take a designer's rough concepts and then recreate them for their own usage without paying the designer. Keep in mind that we do have a guarantee if you are not thrilled with our designs (happily, that doesn't happen often).
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